Business process outsourcing (BPO) is a strategy used by companies to outsource non-core business functions to third-party service providers.
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Why Implement BPO?
find out how BPO can benefit your company
The International Organization for Standardization (ISO) states that outsourcing can help companies reduce an average of 15 percent of their costs.
Actual savings from BPO are often much higher, and depend on the number of operations being outsourced, as well as changes made to in-house operations.
The Harvard Business Review states that you could achieve cost reductions of around 20% to 30% by outsourcing non-core business processes.
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What Are The Most Common Processes To Outsource?
01
Customer Service
Customer service is one of the most common processes to outsource. From responding to customer inquiries, to resolving complaints, and providing technical support.
03
Human Resources
BPO providers can handle a range of HR tasks, including recruitment, onboarding, benefits administration, and employee relations.
05
Marketing & Advertising
Businesses may outsource marketing and advertising functions such as market research, content creation, and social media management.
02
Accounting & Finance
Many businesses outsource accounting and finance processes such as bookkeeping, accounts payable and receivable, and payroll processing to save costs and increase efficiency.
04
IT Services
IT services such as software development, network management, and technical support are also commonly outsourced.
06
Back-Office Operations
Back-office operations such as data entry, document processing, and inventory management are also commonly outsourced.
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